Cancellation: SFIC normally ships out orders daily thus there is a very short time in which to cancel. If you wish to cancel you may be subject to a restocking fee along with a return shipping fee (if the trucker has already picked up the order.) Returns and Replacements: Our soap base shelf life is indefinite thus we say 2 years from the invoice date. Please email us at info@sficcorp.com and give us more information about the soap base in question.